Account Manager | Franchisee Accounts

Account Management · Remote, North Carolina
Department Account Management
Employment Type Full Time
Minimum Experience Experienced
Compensation $43,000-$49,000

What we offer

919 Marketing, the fastest growing franchise marketing agency in the country according to Inc 5000, offers a flexible, remote/hybrid/in-office schedule and a fun, creative work environment! As a team servicing high visibility national accounts, there is no limit for opportunities to learn and grow. We are in a high growth stage of our company life cycle and our culture is growing and expanding right along with company sales. We offer a competitive salary and bonus program along with comprehensive benefits. We take a ‘get your job done’ attitude towards work and look forward to adding the next Rockstar to our team!

What you will do

The Account Manager of franchise accounts is the main point of contact for our Digital customers. The Account Manager learns how to coordinate the setup, delivery and optimization of digital marketing programs for our clients in collaboration with our Digital Services Teams. This person will need to be able to manage client expectations with proactive communication and work with other departments to help achieve the client’s goals. This position is integral to the success of each of our customer and franchisee relationships and requires an energized individual with an eye for the details. We are a team of passionate digital marketers and we want all our clients to love it as much as we do. The Account Manager learns how to lead that mission! 

  • Provide outstanding customer support with a combination of, technical expertise, thorough and timely responses, and a focus on delivering solutions.
  • Monitor and provide support on the implementation of digital marketing programs
  • Manages timelines and client expectations
  • Being the first point of contact for your clients on all issues and campaign inquiries
  • Work with other team members to identify and overcome any obstacles to client success 
  • Regular analysis of campaign KPIs
  • Help to develop strategies that align with the client’s business objectives
  • Schedule and facilitate client meetings
  • Draft campaign reports and provides progress analysis, as needed
  • Use the company PM system to document all client interactions and project data
  • Work with Franchise Services to help build out franchise related items for franchisors and franchisees
  • Ability to grow into brand management communications working closely with different franchises
  • Develop proposals, sales presentations, and contracts for signature
  • Identify enhancement opportunities and use a consultative selling approach with current clients

What we are looking for

  • Bachelor's degree * 1+ years’ experience working in marketing, project management or customer service
  • Excellent analysis, problem determination and troubleshooting skills
  • Excellent task management skills and the ability to handle several tasks simultaneously * Strong oral and written communication skills
  • Comfortable delivering information via email, telephone, and over electronic media such as web conferencing
  • Must be team player who is highly motivated and solution-driven
  • Working knowledge of inbound marketing strategies
  • Proficiency with Microsoft Office and Web-Browsing are a must

Who we are

919 Marketing is a national content and digital marketing firm with a proven track record of helping companies increase revenue, create a competitive advantage, and improve marketing results. We provide high-powered strategic planning, public relations, social media, digital marketing, web design, video and commercial production, business development support, and full creative capabilities. We pride ourselves on being one of the only agencies in the country with an AI content analytics platform that allow us to target content based on analytics instead of guesswork. We believe in our company, our work, and our people.

919 Marketing is proud to be an equal opportunity employer without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, alienage, military or veteran status, genetic information, or any other protected classification, in accordance with applicable federal, state, and local laws.

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  • Location
    Remote, North Carolina
  • Department
    Account Management
  • Employment Type
    Full Time
  • Minimum Experience
  • Compensation