Account Manager | Franchisor Accounts

Account Services · Remote/In-Office: (NC) (VA), North Carolina
Department Account Services
Employment Type Full Time
Minimum Experience Mid-level
Compensation $50,000-$65,000

What we offer

919 Marketing, the fastest growing franchise marketing agency in the country according to Inc 5000, offers a flexible, remote/hybrid/in-office schedule and a fun, creative work environment! As a team servicing high visibility national accounts, there is no limit for opportunities to learn and grow. We are in a high growth stage of our company life cycle and our culture is growing and expanding right along with company sales. We offer a competitive salary and bonus program along with competitive benefits. We take a ‘get your job done’ attitude towards work and look forward to adding the next Rockstar to our team!


What you will do

As an Account Manager of franchisor accounts, serve as the liaison between 919 Marketing and their customers. The core priority is addressing customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships.


  • Be the subject matter expert on all things related to your client
  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships 
  • Take inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organization
  • Participate in industry, sector and product-focused content marketing and PR campaigns
  • Contribute to daily meetings, communicating priorities and updating clients on all content marketing and PR activities
  • Be involved in the process of writing press releases, blogs, articles and email media pitches
  • Be involved in the process of developing lead magnets like infographics, webinars, and blogs
  • Be involved in the process of creating/monitoring/adjusting ads, landings pages, etc.
  • Fulfill the client’s key performance indicators, including lead quantity/quality
  • Work with our social media team to manage digital outreach across all platforms
  • Perform other related duties as necessary or assigned

 

What we are looking for

  • Bachelor’s degree in marketing, publication relations, communications, journalism, English, psychology, or any of the liberal arts required
  • Strong communication skills — ranging from presentation, verbal, and written skills
  • Impressive emotional intelligence and interpersonal expertise
  • A passion for storytelling, including PR, content development and social media
  • Flair for creativity, strategic thinking, and innovation
  • Business intelligence – understanding client objectives and operations
  • Solid computer prowess (including CRM experience)
  • Project management skills
  • Data driven mindset
  • Franchise experience a plus
  • Writing experience, a plus
  • Previous agency experience a plus


Who we are

919 Marketing is a national content marketing firm with a proven track record of helping companies increase revenue, create a competitive advantage, and improve marketing results. We provide high-powered strategic planning, public relations, social media, digital marketing, web design, video and commercial production, business development support, and full creative capabilities. We pride ourselves on being one of the only agencies in the country with an AI content analytics platform that allow us to target content based on analytics instead of guesswork. We believe in our company, our work, and our people. 


919 Marketing is proud to be an equal opportunity employer without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, alienage, military or veteran status, genetic information, or any other protected classification, in accordance with applicable federal, state, and local laws.

Thank You

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  • Location
    Remote/In-Office: (NC) (VA), North Carolina
  • Department
    Account Services
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level
  • Compensation
    $50,000-$65,000