Sr Account Manager | Nonprofit Accounts

Account Services · Hybrid Raleigh, North Carolina
Department Account Services
Employment Type Full Time
Minimum Experience Senior Manager/Supervisor
Compensation $70,000

What we offer 

Have you ever wondered if there was a position in which you could utilize your excellent marketing and account management skills for an even higher good? Look no further. We are seeking a self-starter who is passionate about nonprofits and understands the challenges that this realm faces. 919 Marketing offers a flexible, hybrid/in-office work environment to help lead the nonprofit department! As a team servicing high visibility national accounts, there is no limit for opportunities to learn and grow. We are in a high growth stage of our company life cycle and our culture is growing and expanding right along with company sales. We offer a competitive salary and bonus program along with comprehensive benefits. We take a ‘get your job done’ attitude towards work and look forward to adding the next Rockstar to our team!  


What you will do 

Serve as the liaison between 919 Marketing and their customers. The core priority is addressing customers’ needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. You will feel comfortable and competent owning a client call, managing client expectations, and managing a team.  

  • Be the subject matter expert on all things related to your client
  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships 
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with Account Supervisor
  • Develop industry, sector and product-focused content marketing and PR campaigns
  • Contribute to daily meetings, communicating priorities and updating clients on all content marketing and PR activities
  • Be involved in the process of writing press releases, blogs, articles and email media pitches
  • Be involved in the process of developing lead magnets like infographics, webinars, and blogs
  • Be involved in the process of creating/monitoring/adjusting ads, landing pages, etc.
  • Fulfill the client’s key performance indicators, including lead quantity/quality
  • Work with our social media team to manage digital outreach across all platforms 
  • Take inquiries and requests from customers and address their needs
  • Perform other related duties as necessary or assigned

 

What we are looking for 

  • Bachelor’s degree in marketing, publication relations, communications, journalism, English, psychology, or any of the liberal arts required
  • 3 -5 years communications/marketing experience required
  • Agency experience required
  • Strong organizational skills and the ability to multitask 
  • Previous experience leading an account team is required
  • Nonprofit and/or government experience preferred 
  • Strong communication skills — ranging from presentation, verbal, and written skills required
  • Experience with client strategy required
  • Impressive emotional intelligence and interpersonal expertise
  • A passion for storytelling, including PR, content development and social media
  • Business intelligence – understanding client objectives and operations
  • Solid computer prowess (including CRM experience) 
  • Project management skills required
  • Data driven mindset
  • Writing experience required
  • Live in Raleigh, NC, area and available for office hybrid schedule

 

Who we are  

919 Marketing is a national content marketing firm with a proven track record of helping companies increase revenue, create a competitive advantage, and improve marketing results. We provide high-powered strategic planning, public relations, social media, digital marketing, web design, video and commercial production, business development support, and full creative capabilities. We pride ourselves on being one of the only agencies in the country with an AI content analytics platform that allow us to target content based on analytics instead of guesswork. We believe in our company, our work, and our people. 

 

919 Marketing is proud to be an equal opportunity employer without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, alienage, military or veteran status, genetic information, or any other protected classification, in accordance with applicable federal, state, and local laws. 

 


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  • Location
    Hybrid Raleigh, North Carolina
  • Department
    Account Services
  • Employment Type
    Full Time
  • Minimum Experience
    Senior Manager/Supervisor
  • Compensation
    $70,000