Client Services Associate

Client Services · Richmond, Virginia
Department Client Services
Employment Type Full Time
Minimum Experience Entry-level
Compensation $35,000/yr range + Commissions

About NetSearch

NetSearch Digital Marketing is an independent, full-service digital marketing agency in Richmond, (VA) providing Search Engine Optimization (SEO), Pay Per Click (PPC), and web design services. Our central goal is to help our clients grow by Simplifying Digital Marketing and Delivering Leads. We offer a diverse set of digital marketing solutions combined with a web design team that helps our clients achieve their goals. With PPC, SEO, Web, Remarketing, Facebook and LinkedIn advertising; Reputation Management applications, Live Chat services, and more, we can help our clients with whatever digital challenges they might face.

 

We always pride ourselves on our one-on-one customer service and commitment to transparency. Each account is assigned a dedicated team, including a Business Development Specialist, Client Services Specialist and Digital Marketing Services Specialist who all work together to deliver client success. Our core values are baked into everything we do – Reliable & Accountable, Always Solution Focused, Passionate about Client Success, Work as a Team

 

NetSearch started in 2006 with a small team of marketing experts who wanted to create an agency that really excelled at both customer service and our core services. We’ve grown a lot since then but have never lost that “small company feel”. With a team of over 45 we can match the knowledge and capabilities of larger companies, but still are still committed to provide individual attention and care to every client. We have approximately 350 clients and have been included on the INC 5000 Fastest Growing Businesses list for six years. In short, our success is measured by our clients’ success.  We know that when we help our customers achieve their goals, everything else will fall in line.


Job Description

The Client Services Associate is the main point of contact for NetSearch Digital's awesome customers. The Client Services Associate learns how to coordinate the setup, delivery and optimization of digital marketing programs for our clients in collaboration with our Digital Services Teams. This person will need to be able to manage client expectations with proactive communication and work with other departments to help achieve the client’s goals.


This position is integral to the success of each of our customer and franchisee relationships and requires an energized individual with an eye for the details. We are a team of passionate digital marketers and we want all our clients to love it as much as we do. The Client Services Associate learns how to lead that mission!


If you enjoy talking digital marketing, you will enjoy working at NetSearch Digital Marketing.


Responsibilities

  • Providing outstanding customer support with a combination of, technical expertise, thorough and timely responses, and a focus on delivering solutions.
  • Monitor and provide support on the implementation of digital marketing programs
  • Manages timelines and client expectations
  • Being the first point of contact for your clients on all issues and campaign inquiries
  • Work with other team members to identify and overcome any obstacles to client success 
  • Regular analysis of campaign KPIs
  • Help to develop strategies that align with the client’s business objectives
  • Schedule and facilitate client meetings
  • Draft campaign reports and provides progress analysis, as needed
  • Use the company PM system to document all client interactions and project data
  • Work with Franchise Services to help build out franchise related items for franchisors and franchisees
  • Ability to grow into brand management communications working closely with different franchises
  • Develop proposals, sales presentations, and contracts for signature
  • Identify enhancement opportunities and use a consultative selling approach with current clients


Qualifications

  • Bachelor's degree * 1+ years’ experience working in marketing, project management or customer service
  • Excellent analysis, problem determination and troubleshooting skills
  • Excellent task management skills and the ability to handle several tasks simultaneously * Strong oral and written communication skills
  • Comfortable delivering information via email, telephone, and over electronic media such as web conferencing
  • Must be team player who is highly motivated and solution-driven
  • Working knowledge of inbound marketing strategies
  • Proficiency with Microsoft Office and Web-Browsing are a must


Benefits & Perks

  • Health, Vision, & Dental Insurance 
  • Life, AD&D and Long-Term Disability Insurance 
  • 401(k) 
  • Paid Time Off (PTO) 
  • Work From Home (WFH)
  • Time off for Medical/Dental Appointments 
  • Optional Work Schedule 
  • Bring your Dog to Work Day 
  • Luncheons, Stand up Huddles, Special Events
  • Community Service
  • Complimentary Snack Station 
  • Friday 3 pm dismissal


NetSearch is proud to be an equal opportunity employer without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, alienage, military or veteran status, genetic information, or any other protected classification, in accordance with applicable federal, state, and local laws.



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  • Location
    Richmond, Virginia
  • Department
    Client Services
  • Employment Type
    Full Time
  • Minimum Experience
    Entry-level
  • Compensation
    $35,000/yr range + Commissions